![]() If you continue to have issues even after adjusting these settings, please see our other troubleshooting steps. More details on configuring FTP Passive Mode can be found here. You may also wish to reference this document discussing how to configure your firewall for cPanel services. If you are using ConfigServer Firewall, please consult this third-party documentation. The resulting nmap will show "closed" rather than "filtered" as "closed" means the request is not being dropped by the firewall, and the server can later initiate a service on those ports. You will need to ensure these ports are open in your firewall. The configuration file is located at /etc/nf ![]() You can verify or update the passive port range via the configuration files for your FTP daemon. In this output, the firewall is "filtering" packets, rather than a "closed" response showing nothing is actively running on these ports. Nmap done: 1 IP address (1 host up) scanned in 3.23 seconds ![]() All addresses will be marked 'up' and scan times will be slower. Here is the output of the response of the start, end, and a port in the middle of the range. You can confirm this issue via a utility called nmap. Other times, it will be a series of numbers. Sometimes it will be a domain name like that. ![]() So for instance, you can type in the server name-like. You usually get this from the server's owner. This error can occur when your firewall is not configured to accept traffic on the passive port range configured on your server. When you click the Open Connection button, you can go ahead and enter in the information you need to connect to the server. When attempting to connect to an FTP server, the client fails with an error similar to the following: ![]()
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